Nov 17, 2008

Whatever happened to social responsibility?

This is a pet peeve of mine and what happened to me on Friday is SO typical of companies today -- and their lack of social responsibility, social consciousness, whatever you want to call it. I had my grandson with me on Friday, and needed to stop and get gas. Good news, our gas prices are down to $1.72 a gallon here. I pulled into Thornton's (Cafe and Gas), hopped out of the car to pump the gas. They play music through speakers at the gas pumps, for some strange reason. But today... today... the music that was blaring was a song called Nasty Girl. I'm not going to type out the lyrics here (I try and maintain a G rated blog!), but if you want to read them and see how totally inappropriate this song was, go here and read the lyrics. I was dumbfounded. I know there are people who listen to this stuff... and I guess that's their business.. but for a BUSINESS to put this TRASH over an OVERLY LOUD speaker system where the customer has NO CHOICE but to listen to it???? And with the very real possibility of children being in the vacinity with their parents? I just think this is beyond irresponsible and unacceptable. Well, guess what, Thornton's? I most certainly do have a choice, and my choice is to not do business with you. And then... AND THEN!... I go to their web site this morning to write a letter of complaint and what do I see??? All their blah blah blah about their community outreach programs, including Girl Scouts and Boy Scouts!!! It's so much easier to just write a check these days than stand up and show some social responsibility, isn't it?

7 comments:

Lisa said...

It's not like it's their company policy or mission statement to play music like that...whoever was working that day just wanted to play it, and I guess there was no supervisor around. I would be surprised if you don't get an apologetic response to your complaint.

The Calico Quilter said...

OH. MY. STARS. We don't have Thornton's here (and that seems to be a very good thing) but we do have a lot of people who drive around with the windows down and the stereo blasting, and who don't turn it off while they pump gas. A lot of it is rap. I didn't think 50-somethings blushed much anymore. Wrong.

Joan said...

Hi Lisa. Of course I don't believe it's company policy, but it IS that particular store's manager's responsibility. No supervisor at 11AM on a weekday? And so far? no response at all.

tipper said...

I hope they apologize to you-because they should!! I love your chicken thing!

Anonymous said...

Good customer service is a rarity these days. Personally, I wouldn't shop there again, but they "really don't care" because people don't care. Until no one comes in and they go totally out of business, they won't care, but that probably is not going to happen.

Keep in mind you have a $7 worker there who is enjoying his music or they may just have it set on a certain channel. If it bothers you that much, don't go there again but I would just focus on something else because it wouldn't be worth my time or aggravation. Let it go.

Joan said...

Anonymous - Companies don't care because people never take a stand on ANYTHING these days! Clearly I won't do business with them again, but they deserve to hear that I am unhappy with the way they conduct business or allow business to be conducted on their behalf. This "it was an employee" excuse is getting old. That employee should be trained to represent the business they work for.

Lisa said...

Joan,

You know, what you say is right - companies should properly train and monitor their employees. No, the employee shouldn't have been allowed to play that station (the song was pretty bad). So, if you feel strongly about it and still don't get an apology, maybe write to the local papers? See if you can get your voice heard and bring others on board with holding companies responsible.